Terms and Policies
Terms of use & website Terms and Conditions
Effective Date: July 28, 2026
Welcome to Entwine Clothing. Thank you for visiting our website.
These Terms and Conditions govern your use of our website and the purchase of products from Entwine Clothing. By using this website, placing an order, or creating an account, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use this website.
About Entwine Clothing
Entwine Clothing is a Nigerian fashion brand dedicated to providing women with quality, comfortable, and affordable clothing, including underwear, camisoles, slips, shapewear, sleepwear, robes, tights, and other apparel.
Eligibility
To purchase products from our website, you must:
- Be at least 18 years old or have the permission of a parent or guardian.
- Provide accurate and complete information.
- Use the website only for lawful purposes.
Product Information
We make every effort to ensure that product descriptions, prices, sizes, colours, and images are accurate.
However:
- Colours may appear slightly different depending on your screen.
- Product measurements may vary slightly.
- Product availability may change without notice.
Pricing
All prices are displayed in Nigerian Naira (₦).
Prices may change at any time without prior notice.
Applicable delivery charges will be shown before payment is completed.
Orders
After placing an order, you will receive an order confirmation.
Your order is only considered accepted after payment has been verified and we begin processing it.
We reserve the right to cancel or refuse any order where:
- Payment cannot be verified.
- Incorrect pricing has occurred
- Fraud is suspected.
- The product is unavailable.
If payment has already been made for a cancelled order, we will arrange an appropriate refund.
Payments
Payments are processed through secure payment providers.
Entwine Clothing does not store customers’ debit or credit card information.
Customer Accounts
If you create an account, you are responsible for:
- Keeping your password secure.
- Maintaining accurate account information
- All activities carried out using your account.
Please notify us immediately if you believe your account has been compromised.
Intellectual Property
All website content belongs to Entwine Clothing, including:
- Logos
- Product photographs
- Graphic
- Videos
- Product descriptions
- Designs
- Written content
No content may be copied, reproduced, or used without our written permission.
Acceptable Use
You agree not to:
- Attempt to hack or damage the website.
- Upload malicious software.
- Use false information.
- Copy website content without permission.
- Use the website for unlawful activities.
Limitation of Liability
While we strive to provide excellent service, Entwine Clothing shall not be responsible for delays, technical interruptions, courier delays, or indirect losses beyond our reasonable control.
Changes to These Terms
We may update these Terms from time to time.
The latest version published on this website will always apply.
Contact Us
If you have questions about these Terms, please contact our Customer Care team through the contact information provided on our website.
Shipping & Delivery Terms
Thank you for shopping with Entwine Clothing.
We work hard to ensure your order reaches you quickly and safely.
Order Processing
Orders are processed after payment has been confirmed.
Processing usually takes 1–3 business days.
Orders placed during weekends or public holidays will be processed on the next business day.
Delivery Locations
We currently deliver throughout Nigeria.
International delivery may be available for selected destinations. Please contact us before placing an international order to confirm availability and shipping costs.
Estimated Delivery Times
Typical delivery estimates are:
- Lagos: 1–3 business days
- South West Nigeria: 2–4 business days
- Other Nigerian states: 3–7 business days
- International orders: Delivery times vary depending on destination and customs procedures.
These estimates are not guaranteed and may be affected by factors beyond our control.
Shipping Fees
Shipping fees are calculated based on your delivery location and the size or weight of your order.
The applicable shipping charge will be communicated before payment.
Delivery Partners
We work with trusted logistics providers to deliver your orders safely.
Once your order has been handed over to the courier, delivery times are subject to the courier’s operational schedule.
Delivery Address
Customers are responsible for providing complete and accurate delivery information.
Additional delivery charges may apply if an order must be re-delivered because of an incorrect address or an unavailable recipient.
Order Tracking
Where available, tracking details will be shared after your order has been dispatched.
Delays
Unexpected events such as severe weather, traffic disruptions, strikes, public holidays, or security issues may affect delivery times.
We appreciate your patience should such delays occur.
Missing Orders
If your order has not arrived within the expected delivery period, please contact our Customer Care team so we can investigate with the courier.
Contact Us
Our Customer Care team is always available to assist you with questions regarding your order, delivery, or shipping.
Return, Exchange & Hygiene Policy
At Entwine Clothing, we want every customer to enjoy shopping with confidence.
Because many of our products are intimate apparel, we maintain strict hygiene standards to protect the health and safety of all customers.
Please Check Your Order
Kindly inspect your package immediately after delivery.
If there is any issue, notify us as soon as possible.
Items Eligible for Exchange
We may approve an exchange if:
- You received the wrong item.
- You received the wrong size due to our error.
- Your item arrived damaged.
- Your item has a manufacturing defect.
Requests should be made within 2 days of receiving your order.
Conditions for Exchange
Items must:
- Be unworn.
- Be unwashed.
- Have all original tags attached.
- Be returned in their original packaging.
- Show no signs of perfume, deodorant, makeup, stains, or damage.
Items that do not meet these conditions cannot be accepted.
Hygiene Policy
For health and hygiene reasons, we do not accept returns or exchanges for:
- Panties
- Briefs
- Underwear
- Worn shapewear
- Any intimate garment that has been worn, washed, altered, or tried on in a manner that affects hygiene
This policy helps protect every customer.
Incorrect Orders
If we sent the wrong item, we will gladly replace it at no additional cost, subject to stock availability.
Damaged Products
If your order arrives damaged, please contact us within 48 hours and include clear photographs of:
- The product
- The packaging
- The delivery label
This allows us to investigate and resolve the issue promptly.
Refunds
Refunds are only considered where:
- We cannot replace a defective or incorrect item.
- Your order cannot be fulfilled after payment.
- Another refund is required by applicable law.
Approved refunds will be processed using the original payment method whenever possible.
Shipping Costs
Where the return is due to our error, Entwine Clothing will cover the cost of replacement delivery.
For exchanges requested for personal reasons (such as choosing a different size when the correct size was supplied), customers are responsible for applicable shipping costs.
Questions
If you are unsure about sizing before placing an order, please contact us. Our team will be happy to assist you in selecting the most suitable size.
Privacy Policy & Cookie Policy
Effective Date: July 28, 2026
At Entwine Clothing, your privacy matters to us.
This Privacy Policy explains how we collect, use, protect, and manage your personal information whenever you visit our website or place an order.
Information We Collect
We may collect the following information:
- Full name
- Phone number
- Email address
- Delivery address
- Billing address
- Order history
- Payment confirmation details
- Customer service enquiries
- Website browsing information
- Device and browser information
How We Use Your Information
Your information helps us to:
- Process your orders.
- Deliver your purchases.
- Respond to your enquiries.
- Improve our products and services.
- Send order updates.
- Notify you of promotions or new arrivals (only where you have agreed to receive marketing messages).
Payment Information
Payments are processed securely through trusted third-party payment providers.
Entwine Clothing does not store your complete card details.
Sharing Information
We only share your information when necessary, including with:
- Delivery companies
- Payment processors
- Technology providers supporting our website
- Government authorities where required by law
We do not sell your personal information.
Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, loss, or disclosure.
Although no online system is completely secure, we continually work to keep your information safe.
Cookies
Cookies are small files stored on your device that help improve your browsing experience.
We use cookies to:
- Keep items in your shopping cart.
- Remember your preferences.
- Improve website performance.
- Understand visitor behaviour.
- Personalize your shopping experience.
You may disable cookies through your browser settings, although some website features may no longer function properly.
Marketing Communications
If you subscribe to our newsletter or promotional updates, you may unsubscribe at any time using the unsubscribe link or by contacting us.
Your Rights
You may request to:
- Access your information.
- Correct inaccurate information.
- Update your details.
- Request deletion of your information where permitted by law.
- Withdraw your consent to marketing communications.
Children’s Privacy
Our website is not intended for children under 18 years of age.
Updates
This Privacy Policy may be updated periodically.
The latest version will always be available on this website.